Southwest Airlines

S bulge outhwest Airlines: Complaint, Effects on Top Management, and Solutions Introduction south Airlines was innate(p) in Dallas, Texas in 1967 by Rollin nance and Herb Kelleher. mogul and Kelleher wanted to start a different kind of airline. angiotensin-converting enzyme that was dedicated to the highest quality of customer operate that was to be delivered with ludicrous friendliness and pride. The company was originally called Air southwestern United States, Inc.; their flights originate out of Dallas-Love Field airport. When Southwest first opened its doors in the ever expanding airline industry, it was a regional air carrier with flights to tercet cities within Texas: Dallas, Houston and San Antonio. In 1971, Southwest expanded to spell religious service to destinations outside of Texas and across the US. Air Southwest changed its name to Southwest Airlines (SWA). This y spindle, Southwest celebrated its 40th anniversary with the acqui depend onion an d brotherhood of AirTran Airways. As of November 2009, SWA provides service to 68 cities within 35 states throughout the United States. SWA topped the monthly domestic air sideline rankings for the first time in May 2003 and has led the compact ever since. Southwest Airlines operates more(prenominal) than than 3,200 flights a day and employees more than 35,000 employees system wide.

One of SWAs competitive strengths is that is continues to be a low cost operating airline. Southwest does non give ear meals on their flights, only light snacks. There are non fees for changing flights that are the same cos t. SWA also has free sit meaning they do no! t assign seats and has no onboard entertainment on its planes. Instead of electronic entertainment for passengers on board their flights, Southwest relies on good old institute fun flight attendants to entertain and amuse its passengers while in flight. Southwest Airlines is focused on customer satisfaction. They strive to allow for the safest, most reliable and efficient airlines globally. Southwest Airlines also focuses on their employees and their...If you want to get a full essay, order it on our website: BestEssayCheap.com

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